Privacy Policy

1. Introduction and Scope

PT Skills Builder (“PT Skills Builder,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information we collect through our website and related services.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit www.ptskillsbuilder.com, create an account, subscribe to our services, access our educational video library, or communicate with us.

This Policy applies to personal information processed through:

Our website and related online services.
Contact, registration, and support forms.
User accounts and subscription services.
Purchases, subscription renewals, and billing processes.
Email communications and customer support.
Educational content, video libraries, and learning activities.
Website analytics, security, and anti-spam technologies.
Third-party multimedia players, communication tools, and integrations.
Marketing communications, where applicable.

This Policy does not govern the privacy practices of third-party websites, platforms, or service providers that operate independently. Those parties maintain their own privacy policies.

2. Applicable Privacy Laws

PT Skills Builder seeks to handle personal information in accordance with applicable United States federal and state privacy and data-security laws, including Florida law where applicable.

Depending on the circumstances, relevant laws may include:

The Florida Information Protection Act, Florida Statutes § 501.171.
Applicable federal consumer protection laws, including Section 5 of the Federal Trade Commission Act.
The Children’s Online Privacy Protection Act (COPPA) and its implementing regulations, where applicable.
Other state or federal privacy, consumer protection, data-security, and breach-notification laws that apply to our operations or to particular individuals.

The Florida Digital Bill of Rights and other comprehensive state privacy laws apply only when their respective legal requirements are met. This Policy does not represent that every law listed above applies to every activity conducted by PT Skills Builder.

If we are legally required to provide additional notices or rights to individuals in a particular jurisdiction, we will comply with the requirements applicable to that situation.

3. Information We Collect

The information we collect depends on how you interact with our website and services.

3.1. Identification and Contact Information

We may collect:

First and last name.
Email address.
Telephone number, if provided.
Billing address.
City, state, and country.
Professional or institutional information, when relevant.
Other information you voluntarily provide through our forms or communications.

We will seek to collect only the information reasonably necessary for the relevant purpose.

3.2. Account and Authentication Information

When you create or use an account, we may process:

Username and account email address.
Internal account identifiers.
Authentication and login records.
Account preferences.
Password data stored using appropriate protective measures.
Information needed to recover an account or investigate unauthorized access.

Passwords should not be stored in plain text.

3.3. Subscription, Purchase, and Billing Information

When you purchase or manage a PT Skills Builder subscription, we may process:

Subscription plan selected.
Order and transaction references.
Purchase date and amount.
Subscription start and expiration dates.
Renewal status, where applicable.
Payment status.
Billing information.
Receipts and transaction records.
Customer service requests relating to purchases or subscriptions.

Payment processors may independently collect and process payment-card or other financial information. The information received by PT Skills Builder depends on the payment method and the integration used.

3.4. Educational and Learning Activity Information

When you access our educational services, we may process information such as:

Courses, videos, or educational materials accessed.
Account permissions and subscription entitlements.
Learning progress, where tracked.
Course participation or assessment results, where applicable.
Certificates or completion records, if offered.
Requests for educational or technical support.

PT Skills Builder provides instructional content intended to support Physical Therapist Assistant students and other appropriate learners.

Our educational services are not intended to replace professional clinical judgment, supervised clinical training, or individualized patient care.

Please do not submit patient records, protected health information, or other sensitive third-party information through our website or support channels.

3.5. Communications

When you contact us, we may collect:

Your name and contact information.
The content of your messages.
Attachments you choose to provide.
The date and time of communications.
Support history and information needed to resolve your inquiry.

We use this information to respond to requests, provide support, and maintain appropriate business records.

3.6. Technical and Security Information

When you visit our website, technical information may be collected automatically, including:

Internet Protocol (IP) address.
Date and time of access.
Browser type and version.
Operating system.
Device information.
Language and connection information.
Pages requested.
Error logs.
Security events and technical identifiers.
Information relating to suspected fraud, spam, or unauthorized access.

This information may be processed by our website infrastructure, hosting provider, and security service providers.

3.7. Browsing and Analytics Information

If analytics tools are enabled, we may collect information about website usage, including:

Pages visited.
Visit frequency and approximate duration.
Page views and interaction events.
Referring pages or technical traffic sources.
Browser and device information.
Aggregated visitor statistics.

Analytics settings will be configured, where reasonably feasible, to minimize unnecessary identification of individual visitors.

3.8. Information You Voluntarily Provide

You may voluntarily provide additional information through forms, surveys, comments, chats, social media, or other communication channels.

Please avoid submitting sensitive personal information unless it is specifically requested and necessary for a legitimate purpose.

4. How We Collect Information

We may collect personal information:

Directly from you.
Through website forms.
When you register for an account.
When you purchase or manage a subscription.
When you access educational content.
Through email and customer support communications.
Automatically through website technologies.
Through hosting, security, analytics, and other technology providers.
Through payment processors.
From other sources when permitted by applicable law.

We do not intend to collect information unrelated to the purposes described in this Policy.

5. How We Use Personal Information

We may use personal information for the following purposes.

5.1. Providing Our Services

To:

Operate and maintain our website.
Create and manage user accounts.
Provide access to subscription-based educational content.
Administer subscription entitlements.
Respond to inquiries.
Provide customer support.
Maintain service functionality.

5.2. Processing Purchases and Subscriptions

To:

Process orders and subscription purchases.
Verify payment status.
Manage subscription periods and renewals, where applicable.
Provide receipts and transaction confirmations.
Respond to billing inquiries.
Maintain purchase records.
Prevent fraudulent transactions.
Meet applicable accounting, tax, and legal obligations.

5.3. Website Security and Fraud Prevention

To:

Protect accounts and website infrastructure.
Detect and prevent unauthorized access.
Prevent spam and automated abuse.
Investigate suspicious activity.
Maintain backups.
Troubleshoot errors.
Protect the availability and integrity of our services.

5.4. Analytics and Service Improvement

To:

Understand overall website performance.
Identify technical problems.
Evaluate the use of website features.
Improve educational content and accessibility.
Improve user experience.
Generate aggregate usage statistics.

5.5. Operational Communications

To send service-related messages, including:

Registration confirmations.
Purchase receipts.
Account notifications.
Subscription-related communications.
Responses to inquiries.
Support messages.
Important service or policy updates.

These communications may be necessary to provide the services you request or to meet applicable obligations.

5.6. Marketing Communications

Where permitted by applicable law, we may use contact information to send announcements, educational updates, offers, or information about our services.

You may opt out of marketing emails by using the unsubscribe link included in the message or by contacting us.

Opting out of marketing communications does not prevent us from sending essential transactional, security, or service-related messages.

5.7. Legal Compliance

We may process information when reasonably necessary to comply with legal obligations, respond to lawful requests, establish or defend legal claims, protect our rights, or prevent fraud and other unlawful activity.

6. Legal Bases and Permissions

We process personal information as permitted by applicable law.

Depending on the circumstances, this may include:

Providing a service or fulfilling a transaction you request.
Taking steps at your request before entering into a transaction.
Obtaining your consent where required.
Complying with legal obligations.
Protecting the security of our website and services.
Preventing fraud or abuse.
Pursuing other legitimate purposes permitted by applicable law.

Where consent is required, we will explain the relevant purpose and provide an appropriate mechanism for giving or withdrawing consent.

Withdrawing consent does not necessarily affect processing that occurred lawfully before withdrawal or processing that remains necessary under applicable law.

7. Disclosure of Personal Information

We do not disclose personal information indiscriminately. We may disclose it to the following categories of recipients when reasonably necessary for the purposes described in this Policy.

7.1. Technology and Service Providers

We may share information with providers that help us operate our website and services, including:

Website hosting and infrastructure providers.
Security and anti-spam providers.
Email delivery providers.
Analytics providers.
Customer support and chat providers.
Video hosting and content delivery providers.
Payment processors.
Website maintenance and technical support providers.

These providers may process information on our behalf or independently, depending on their role and the applicable terms.

7.2. Payment Processors

When you make a purchase, relevant transaction information may be shared with the payment processor selected for that transaction.

The processor’s own privacy policy and terms govern its independent processing of information.

7.3. Legal and Regulatory Authorities

We may disclose information when required by law, valid legal process, or an authorized government request, or when reasonably necessary to protect rights, safety, or security.

7.4. Business Transactions

If PT Skills Builder is involved in a merger, acquisition, restructuring, financing, or sale of assets, personal information may be disclosed as part of that transaction, subject to applicable legal requirements.

7.5. No Unrelated Disclosure

We will not represent that information is never disclosed to third parties, because service providers and other circumstances may require disclosure as described in this Policy.

8. Hosting, Security, and Website Infrastructure

Our website may rely on hosting and infrastructure providers to store files, databases, backups, and technical records.

These providers may process information to:

Deliver website content.
Maintain infrastructure.
Protect servers.
Perform backups.
Detect technical incidents.
Diagnose errors.
Maintain service availability.

Provider: [CONFIRM HOSTING PROVIDER]

The provider and its applicable privacy terms should be confirmed before publication.

9. Website Security Services

We may use security tools, firewalls, malware scanning, IP reputation services, bot protection, and other technologies to protect our website.

Depending on the tools enabled, these services may process IP addresses, browser information, requests, activity patterns, and security logs.

Potential technologies include Wordfence, Imunify, hosting-provider security services, or equivalent tools.

Only providers actually enabled on the website should be identified as active providers.

Security tools may communicate with their respective providers for threat detection, updates, licensing, diagnostics, or other security functions.

10. Analytics

We may use analytics technologies to understand website performance and visitor activity.

If WP Statistics is enabled, the primary analytics data may be stored on our own website infrastructure, depending on the configuration.

The information collected may include page views, visit timestamps, browser and device information, approximate location, technical referrals, and aggregated visitor statistics.

Where available, analytics settings may be configured to honor the Do Not Track signal or minimize the collection of identifying information.

If diagnostic information is voluntarily transmitted to an analytics software developer, that processing is separate from the primary analytics stored on our website.

Analytics tool: [CONFIRM ACTIVE TOOL]

Retention period: [CONFIRM ACTUAL RETENTION PERIOD]

Developer privacy policy, if applicable: [INSERT VERIFIED URL]

We will not claim that analytics information is exclusively stored locally unless the actual configuration supports that statement.

11. Cookies and Similar Technologies

Our website may use cookies, local storage, scripts, pixels, and similar technologies.

These technologies may be used for:

Essential functionality: maintaining sessions, authentication, security, and core website operations.
Preferences: remembering selected settings.
Analytics: measuring website performance and usage.
Multimedia: displaying external video players and content.
Marketing: measuring advertising or personalizing promotional content, if enabled.
Customer support: enabling chat and communication features.

Some technologies may be necessary for the website to function, while others may be optional.

Where required by applicable law, we will provide appropriate notice and obtain consent before using non-essential technologies.

You may also be able to manage cookies through your browser settings. Disabling certain cookies or technologies may affect website functionality.

The exact cookies, purposes, providers, and retention periods depend on the website’s actual configuration.

12. Third-Party Video and Multimedia Content

Our website provides educational video content and may use third-party video hosting, streaming, or content delivery services.

Depending on the configuration, providers may include YouTube, Vimeo, Rumble, Bunny.net, or other services.

Loading an embedded video player may cause the provider to receive technical information, such as your IP address, browser, device, the page containing the video, and playback or interaction events.

Some providers may also use cookies or similar technologies.

Where technically feasible, we may use privacy-enhanced settings, delayed loading, or consent mechanisms to reduce unnecessary data sharing.

However, these measures do not necessarily prevent all processing by the third-party provider.

Potential Providers

YouTube / Google: https://policies.google.com/privacy
Vimeo: https://vimeo.com/privacy
Rumble: https://ads.rumble.com/privacy
Bunny.net: https://bunny.net/privacy/

These references should be retained only when the corresponding services are actually used.

13. WhatsApp and External Communication Links

Our website may provide links or buttons that allow visitors to contact us through WhatsApp or another communication service.

When you click one of these links, you may be redirected to the provider’s platform.

The provider may collect and process information under its own privacy policy, including account, device, connection, and communication information.

PT Skills Builder does not control the provider’s independent processing once you leave our website and use its platform.

If analytics tools are used to measure clicks on communication buttons, the relevant measurement practices will be described under our analytics practices.

14. Live Chat and Customer Support

We may use live-chat or customer-support tools to communicate with visitors.

Depending on the service and its configuration, these tools may process your name, email address, messages, IP address, browser and device information, pages visited, session identifiers, and conversation history.

Provider: [CONFIRM ACTIVE CHAT PROVIDER]

Information submitted through a third-party chat service may be stored by that provider according to its terms and privacy practices.

Where supported and required, we may configure optional chat technologies to load only after the necessary consent has been obtained.

15. Email Communications

We may use email services to send transactional messages, subscription notifications, support responses, educational updates, and marketing communications where permitted.

The information processed may include email addresses, names, message content, delivery status, and communication preferences.

Email provider: [CONFIRM EMAIL PROVIDER]

Email delivery tool: [CONFIRM ACTIVE TOOL]

The actual email delivery configuration should be reviewed before identifying a provider or describing where email data is stored.

16. E-Commerce and Payment Processing

PT Skills Builder may use third-party payment processors to process subscription purchases and other transactions.

Depending on the active configuration, providers may include ePayco, Wompi, Mercado Pago, PayPal, or other payment services.

The information shared may include:

Customer name and contact details.
Order or subscription reference.
Transaction amount and currency.
Billing information.
Payment status.
Information needed to verify or process the transaction.

Sensitive financial information, such as full card numbers and security codes, may be collected directly by the payment processor rather than by PT Skills Builder, depending on the integration.

We will not claim that we never receive payment-related information without verifying the actual payment configuration.

Only the payment processors actually enabled for PT Skills Builder should be listed as active providers.

17. User Accounts and Subscription Management

When you create an account or purchase a subscription, we may process information to:

Register and authenticate your account.
Manage access permissions.
Provide access to subscription content.
Track subscription status and expiration.
Support account recovery.
Protect account security.
Respond to account-related requests.

Account information will generally be retained while the account is active and for any additional period reasonably necessary to fulfill legal obligations, maintain transaction records, resolve disputes, or protect our legitimate interests.

Where permitted by law, you may request correction or deletion of personal information associated with your account.

Deleting an account may not automatically delete transaction records or other information that we are legally required or otherwise permitted to retain.

18. Educational Services and Learning Platforms

Our services are designed to provide instructional resources for Physical Therapist Assistant students and other appropriate learners.

If we use a learning management system or related educational technology, we may process information about enrollment, course access, video usage, learning progress, assessments, and support requests.

Learning platform: [CONFIRM ACTIVE PLATFORM]

Educational service provider: [CONFIRM, IF APPLICABLE]

Information will be retained for as long as reasonably necessary to provide the educational service, maintain appropriate records, meet legal obligations, and address support requests or disputes.

PT Skills Builder provides educational resources. The use of our website does not, by itself, establish a provider-patient relationship or make the website a clinical care service.

19. Children’s Privacy

PT Skills Builder is designed primarily for students and other learners pursuing Physical Therapist Assistant education and professional development. It is not intended to be directed to children under 13.

We do not knowingly collect personal information online from children under 13 unless the collection is conducted in compliance with applicable law, including COPPA where applicable.

If we become aware that we have collected personal information from a child under 13 in circumstances requiring parental consent or other action, we will take appropriate steps to address the situation, which may include obtaining legally required consent or deleting the information.

Parents or legal guardians who believe that a child has provided personal information to us may contact us using the information in this Policy.

This section does not mean that every person under 18 is automatically prohibited from using the website. Additional requirements may apply depending on the individual’s age, the activity, and applicable law.

20. Sensitive Information and Health Information

Please do not submit sensitive personal information through our forms, chats, comments, or email unless it is specifically requested and necessary for a legitimate purpose.

Sensitive information may include government identification numbers, financial account credentials, health information, biometric information, and other information specially protected by applicable law.

PT Skills Builder provides educational content related to physical therapy skills. This educational purpose does not automatically mean that PT Skills Builder is a covered entity or business associate under the Health Insurance Portability and Accountability Act (HIPAA).

We do not request patient medical records or protected health information as part of ordinary website registration or subscription services.

If a particular service or contractual relationship makes HIPAA or another health privacy law applicable, the relevant legal and contractual requirements must be evaluated separately.

21. International Data Processing

Some of our service providers may process personal information in countries other than the United States.

This may occur through hosting, security, analytics, email, video, customer support, or payment services.

Where applicable, we will seek to use reasonable safeguards and comply with legal requirements governing international data transfers.

Information processed by a third-party provider may also be subject to the laws applicable to that provider and its processing activities.

22. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, provide our services, maintain appropriate business records, comply with legal obligations, resolve disputes, and protect our rights.

Retention periods depend on the type of information and the reason it was collected.

Information category	Retention approach
Contact forms and inquiries	For as long as necessary to respond and maintain appropriate records.
User accounts	While active and for a reasonable period afterward, subject to legal requirements.
Subscription and transaction records	As necessary for accounting, tax, contractual, and legal purposes.
Security logs	For the period reasonably necessary for security, investigation, and operational needs.
Analytics data	According to the actual analytics configuration and documented retention period.
Chat conversations	According to the active service, support needs, and retention practices.
Educational activity	As necessary to provide services and maintain appropriate educational records.
Backups	According to the applicable backup and recovery schedule.

When information is no longer needed, we will seek to delete it, anonymize it, or otherwise dispose of it appropriately, unless retention is legally required or permitted.

Specific retention periods should be established and reviewed internally rather than described as permanent without justification.

23. Information Security and Data Breaches

We use reasonable technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, loss, alteration, destruction, misuse, and improper disclosure.

Depending on the services and systems used, safeguards may include:

HTTPS encryption.
Access controls and permission management.
Secure password storage.
Software updates.
Malware protection and firewalls.
Security monitoring.
Backups and recovery procedures.
Access reviews.
Incident investigation and response procedures.

No method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

If a security incident occurs, we will investigate and take appropriate steps to contain, assess, and address it.

Where required by applicable law, including the Florida Information Protection Act, we will provide notices to affected individuals and governmental authorities within the applicable time limits.

The timing, content, and recipients of any notice will depend on the facts of the incident and the legal requirements that apply.

24. Your Privacy Rights

Depending on your state of residence and applicable law, you may have rights regarding your personal information.

These rights may include, where applicable:

Requesting access to certain personal information.
Requesting correction of inaccurate information.
Requesting deletion of personal information.
Obtaining information about certain processing activities.
Withdrawing consent where processing is based on consent.
Opting out of certain marketing communications.
Exercising additional rights provided by applicable state law.

These rights are not identical in every jurisdiction and may be subject to legal exceptions.

The Florida Digital Bill of Rights and other state privacy laws apply only when their legal thresholds and other requirements are met. This Policy does not promise rights beyond those required by applicable law, although we may consider reasonable requests voluntarily.

25. How to Exercise Your Privacy Rights

To submit a privacy request or ask a question about this Policy, contact us using the details below.

Privacy Contact

Company: PT Skills Builder
Website: https://www.ptskillsbuilder.com
Contact Us.

Please describe your request clearly and provide enough information for us to understand and process it.

We may request reasonable information to verify your identity and protect personal information against unauthorized disclosure.

We will respond within the time required by applicable law. If we need additional information to process your request, we may contact you.

If we deny a request, we will explain the reason where required by law and provide any applicable procedure for appeal or further review.

26. Third-Party Websites and Services

Our website may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy, security, or content practices of third parties that operate independently.

Before providing personal information to a third party, you should review its privacy policy and applicable terms.

27. Changes to This Privacy Policy

We may update this Policy from time to time to reflect changes in our services, technology, business practices, legal obligations, or privacy practices.

The updated version will be published on our website with a revised “Last Updated” date.

Where required by law, we will provide additional notice or obtain consent before implementing material changes.

Your continued use of the website after an update does not override any consent requirement imposed by applicable law.

28. Contact Us

If you have questions or concerns about this Privacy Policy or our handling of personal information, please contact:

PT Skills Builder

Website: https://www.ptskillsbuilder.com